Terms & Conditions

About Us

Cantatis is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the email address below.

Making A Purchase Terms and Conditions of Sale

Interpretation

In these terms and conditions:

"Cantatis" or "Service" means the on-line service provided by us through www.cantatis.com from time to time.

"Person" means an individual, or a body corporate or unincorporated, and "Persons" shall be construed accordingly.

"You" or "Your" means the Person using this site or named in the registration details (if any) accompanying these terms and conditions.

"Your Communications" means any communications received or sent by You through the Service including e-mails and other electronic messages.

"Your Material" means any material within the Service which originated from You through the Service.

"We" and "Us" and "The Company" means "Cantatis".

"Payment Service Provider" means the secure payment service provided by a third party on behalf of Cantatis.

Cantatis Limited

Your initial order has been placed on the website for Cantatis.

In order for this to be carried out you will be transferred from www.cantatis.com onto our Payment Service Provider's secure servers to process all delivery and payment information. Any queries on this secure site should be directed to sales@cantatis.com or the web shop helpline at +44 (0)2033 900398.

Introduction

Please read the terms and conditions set out below. When You access this site for the first time You agree to be bound by all terms and conditions for the use of this Service. We may vary the terms and conditions for the use of this Service from time to time by posting revised terms and conditions on the site. It is Your responsibility to check whether the terms and conditions have been revised. Your use of this service after the date on which we post the revised terms and conditions shall be deemed to constitute Your acceptance of the revised terms and conditions.

If You do not agree to be bound by these terms and conditions You must stop using this site immediately.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you submit your order (by clicking the Pay button on the Delivery Details page). After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send these details to you in an e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order. We may decline all or part of your order for any reason, in which case We will contact you to confirm our actions.

When deciding whether or not to accept your order we may use certain information about you, including any credit checks on your payment method as appropriate. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Data regarding your card and related card-holder address details will be passed between Us for the purposes of checking for fraudulent transactions.

Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. They include any delivery charges and VAT payable (if you are ordering from a country where VAT is not applicable then the VAT element will be used to cover additional delivery charges). We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment by Mastercard, Visa, Delta, Maestro, Solo, Electron and other methods from time to time. Payment is deducted when we process your order.

If your card account is in a currency other than UK pounds sterling then your final charge will depend on the current rate of exchange and any other appropriate charges levied by your card issuer. These are out of the control of Cantatis.

Your card details will be held by our Payment Service Provider to cover the processing of any orders which are awaiting stock, or so that credits can be processed easily should this be a required action.

Delivery

Standard delivery will be made by a cost-effective route such as Royal Mail 2nd class Recorded Delivery. This will not necessarily require you to sign, but the delivery service will provide a delivery receipt back to us to confirm they have delivered the item(s) concered.

Express Deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.

Express Deliveries are generally delivered by courier (either Parcelforce, CityLink, DHL or UPS).

Very occasionally different products in the same order may be delivered separately.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been dispatched by contacting our web shop helpline at +44 (0)2033 900398 or sales@cantatis.com . In the unlikely event that a product arrives damaged or faulty, you should also contact us and we will explain what steps should be taken. These steps are also described further down in these Terms and Conditions.

Backorders

We endeavour to keep product stocked to a level where we are able to ship on receipt of order. However, we may have to leave your requirements on backorder should we have sold through on stock lines or in the unlikely case of a stock discrepancy. If this is the case then the whole order will be held back until the appropriate product is in stock in our warehouse. We anticipate delays of no more than 28 days. Should this be exceeded then you will be contacted to see what action you wish to take - i.e. whether to cancel, amend or continue with your order. Our Payment Service Provider shall keep your credit/debit card details on record for the purposes of being able to fulfill your order without re-contacting you when stock is delivered or for performing a credit.

Return of Goods

Should you wish to return a faulty product for repair or replacement within the product warranty period then please contact our web shop helpline on +44 (0)2033 900398 or contact our Support team.

Should you wish to return a faulty product for refund then you must do so within 28 days. After this period (but within the warranty period) we must be given fair chance to repair or replace the faulty product.

All returns MUST be accompanied by a valid Returns Material Authorisation (RMA) number issued by our Support team. If you send something back without an RMA number, we will not be able to identify it as yours when it comes back to our warehouse and the product will probably get lost. We will not accept returns without a valid RMA number.

Return requirements:

Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any 'Free Gifts' received with the product must also be returned. Where these requirements have not been met then the total you will be credited may be affected. You will be contacted should this be the case.

Incorrect Product received:

Should you receive incorrect products from that which you had confirmed as being ordered then please contact the web shop helpline at +44 (0)2033 900398 or sales@cantatis.com, to notify us of this.

We will arrange the collection of the incorrectly shipped products and ensure that the correct order and product is sent out to you as soon as possible. If the item is small then you can return via Royal Mail and we will refund the postal charge.

Order confirmed as shipped but not received:

Should you have shipment of your order confirmed but not receive a delivery then please contact the web shop helpline at +44 (0)2033 900398 or sales@cantatis.com, to notify us of this.

We will investigate the shipment, track it where possible, and on completion of this investigation, either provide appropriate proof of delivery or ship out a replacement order.

These guidelines do not cover faults caused by accident, neglect, misuse or normal wear and tear.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS UNDER THE LAWS OF ENGLAND

Liability

In performing any obligation under this terms and conditions of use policy, our duty is only to exercise reasonable care and skill of a competent on-line Service provider.

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of Your use of this site or in respect of any of Your actions or omissions taken in reliance on any of the advice or information contained on this site or any site to which this site is linked.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Third party sites

Any hypertext links this site contains to sites that are not operated by Us or by our associated companies are not controlled by Us and as such We are not responsible for their content. Our inclusion of hypertext links to such sites does not imply any endorsement of the material contained on the sites or of the owners.

Log files

Like most standard Web site servers We use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Intellectual property rights

All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by Cantatis.

All trade marks, names, and logos are the proprietary marks of Us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on You any licence or right under any trade marks, names or logos.

Assignment

You are not allowed to transfer or attempt to transfer this agreement in whole or in part to any other Person.

Matters beyond our reasonable control

If We are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

Jurisdiction

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Cantatis website and the order processing section for Cantatis hosted on the Cantatis website or other websites under the direction of Cantatis. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Thank you for reading these Terms and Conditions.

Credit Card Security

When an order is placed at our website, credit card details are acquired by our Payment Service Provider in a secure manner. Credit card details are not processed or held by Cantatis at any time.

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Issue a unique identifier (e.g. customer login)
  4. Monitor customer account status beyond that required for individual purchases
  5. Only disclose information to third-parties for goods delivery purposes

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